Case study · Shopify

Wellbeing Vitamins: a three axis supplement store | Digital Heroes

Shopify Development product interface illustration for Wellbeing Vitamins Client Case Study.
The short answer

This case study covers the Shopify storefront Digital Heroes built for Wellbeing Vitamins, a United Kingdom supplement retailer selling capsules, gummies, patches and liquid drops in pounds. It records what the live site shows today: sixty products in the public feed, thirty collections filed by brand, by physical format and by health goal, plus a wellness quiz and a subscribe and save offer.

Sixty supplements, four formats, twenty brands

Wellbeing Vitamins is a United Kingdom supplement retailer trading in pounds. Sixty products sit in the public product feed at the time of writing. They are concrete things with doses attached rather than vague wellness items: a Cortisol Health and Support 800mg plant based complex in a 90 capsule bottle at 9.95 pounds, Berberine Gummies at 400mg with apple cider vinegar, milk thistle and cinnamon in a 60 gummy tub at 9.95 pounds, a NAC plus Glutathione 2080mg antioxidant complex in 120 softgels at 19.49 pounds, a Magnesium Complex combining bisglycinate and taurate at 17.99 pounds, NMN and Resveratrol capsules at 24.99 pounds, and a TRINITY multi nutrient system at 31.99 pounds.

Under that sits a broad gummy range at 12.99 pounds covering creatine, electrolytes, BCAA, amino acids, collagen and menopause support, with a heavier 5,000mg creatine gummy at 19.99 pounds. There are duo bundles, including a menopause support pair at 45.00 pounds and a clarity and defence pair at 42.00 pounds. At the cheap end there are Berberine Patches, thirty patches for 6.45 pounds. The spread runs from six pounds to forty five, which for a supplement shop is a wide band.

Three things make this catalogue harder than its size suggests. The store sells in four physical formats: patches, capsules, gummies and liquid drops. It sells across roughly twenty supplier brands, including a house line called Wellbeing Vitamins Essentials alongside names such as Doctor Seaweed, Evolution Slimming, Arbor Vitamins, Beast Pharm, NUTRABYTES, Charava, Nurturely and The Halal Supplement Company. And it merchandises against ten stated health goals: Energy and Performance, Men's Health, Women's Health, Calm Sleep and Focus, Gut Health, Immune Support, Heart and Circulation, Lung Health, Joints and Bones, and Beauty Skin and Hair. Thirty public collections carry all of that.

Why supplement retail breaks a normal store structure

Most shops need one category tree. This one needs three, running at the same time over the same sixty products. Brand, format and health goal are all valid ways in, and a shopper picks whichever one matches how they already think. Someone loyal to a brand goes by brand. Someone who cannot swallow capsules goes by format. Someone who slept badly for a month goes by goal, and that is the majority. Every product therefore has to sit in several collections at once and stay correct when any one of them is edited. Hand picked collections rot within weeks under that load. Rule driven collections that read the vendor, the product type and the tags on each item are the only version that survives a catalogue that keeps growing.

The same ingredient, three doses, three formats

Look at berberine on this store. It appears as 400mg gummies with apple cider vinegar, as 1500mg liquid drops in a 60ml bottle, and as a thirty patch pack. The shopper is not choosing a brand. They are choosing a dose and a delivery method, and those are the only two facts that decide the purchase. This is why the product titles carry the milligram strength and the unit count inside the title itself, as in the 2080mg NAC and glutathione complex sold as 120 softgels. A title that just said NAC Complex would push the shopper to open three tabs and compare, and one of those tabs is always a marketplace with the same molecule cheaper. Putting the dose in the title keeps the comparison on the collection grid where the retailer controls it.

The same logic applies to price. A 60 gummy tub and a 120 softgel bottle at similar prices are not similar offers, and a shopper doing the arithmetic in their head usually gets it wrong or gives up. Shopify's unit price field exists for exactly this, and a supplement grid that displays cost per unit alongside the pack price is answering the question the shopper was about to leave to answer elsewhere.

Claims are a build constraint, not a copy problem

United Kingdom rules on food supplements do not allow medicinal claims. That is not a note for the copywriter to worry about later, it constrains the information architecture. Categories have to be framed as goals rather than outcomes, which is why the shelf is called Immune Support and Calm Sleep and Focus rather than anything that implies treatment. A recommendation quiz has to route a visitor to a category rather than diagnose them. Customer reviews are user generated, and a review widget will happily surface a customer's own medical claim into a rich snippet, at which point it is the retailer's compliance problem and not the customer's. A store in this category needs review moderation designed in from the start, not bolted on after a complaint.

Subscriptions are checkout plumbing

Subscribe and save is not a discount code with a nicer name. It is a selling plan, and it changes three surfaces at once: the product page gains a purchase option selector for one time against recurring, the cart line has to show which option was chosen, and the customer account needs somewhere to skip, pause or cancel. Get any of the three wrong and the failure is not cosmetic. It is a one time buyer who did not realise they subscribed, then a refund, then a chargeback, then a payment processor asking questions. Supplements are also the category where subscription actually fits, because a 90 capsule bottle is a ninety day clock and the customer is genuinely coming back.

The storefront Digital Heroes built

Digital Heroes built the Shopify storefront for Wellbeing Vitamins. The live front end runs on a Digital Heroes theme, identifiable in the page source under the handle digital-heroes-pro-theme-1. The store trades in pounds sterling for the United Kingdom market, and carries sixty products and thirty public collections in its public feed.

The navigation implements all three routes into the catalogue. Shop by Brand lists the supplier brands individually. Health Goals lists the ten goal categories. A home page block titled around routines presents the four physical formats as their own entry points, with patches, capsules, gummies and liquid drops each getting a tile. A shopper can therefore start from whichever fact they already know about themselves, which is the entire job of a supplement shop front page.

On top of the catalogue sit the conversion surfaces. There is a personalised wellness quiz with its own explainer section describing how it works, a Shop by Health Goal block, a best sellers row, a frequently asked questions block on the home page itself, and a social proof section near the foot. Product cards in the best sellers row carry star ratings and review counts from a Judge.me review widget, which is detectable on the live page, along with sale badges showing the percentage saved and a sold out state on the add to cart control. A subscribe and save block advertises ten percent for recurring orders. An announcement bar across the top carries free United Kingdom delivery on selected products, the subscribe and save offer and ten percent off a first order. There is also a health blog, which for this category is the correct answer to a catalogue full of ingredients most buyers cannot evaluate on sight.

The cart is a drawer with a discount code field and a running subtotal, and the payment row shows American Express, Apple Pay, Google Pay, Mastercard, UnionPay and Visa. As on every Digital Heroes project the work started from a written specification signed before any code, which is the same discipline behind more than two thousand reviews across public platforms, an audience of 2.5 million YouTube subscribers and more than seventeen thousand development guides published on this site.

What is deliberately absent from this page is any figure for sales, subscription take up, quiz completion or traffic. None of that is publicly visible, so none of it appears here.

What to take from it if you resell other people's brands

If your shop stocks other companies' products, your inventory is not your advantage, because someone else can list the same items tomorrow. Your advantage is the filter. Wellbeing Vitamins earns its position by turning a warehouse of unrelated brands into ten health goals, four formats and a quiz, so a confused buyer gets to a shortlist of three products instead of a wall of sixty. That editorial layer is the product. The stock is just stock.

Decide your axes before you load the catalogue. Adding a third route through sixty products after launch means retagging every item and rebuilding every automated collection, and the work does not get smaller as the catalogue grows. It gets worse in direct proportion.

Put the specification in the title. Dose, count and format belong in the product title, not buried in a tab below the fold, because those three facts are what the shopper is actually comparing and every second they spend hunting for them is a second closer to opening a marketplace tab.

Be honest about what this build does and does not demonstrate. It shows a working three axis catalogue, a quiz, a subscription offer, a review widget and wallet checkout on a live United Kingdom store. It shows nothing about revenue, and it was never going to. Go and check one thing for yourself: search the store for berberine and look at how the same active ingredient is presented across gummies, liquid drops and patches at different strengths. If you can tell the three apart in under ten seconds from the titles alone, the catalogue structure is doing its job, and that is the standard to hold your own store to.

Research & sources

The evidence behind this guide

Independent findings on why this investment pays off. Every link goes to the primary source.

  1. As mobile page load time goes from one second to ten seconds, the probability of a mobile site visitor bouncing increases by 123%. Source: Google / SOASTA (2017) →
  2. Retailers improving Core Web Vitals saw measurable gains: Vodafone improved LCP by 31% for 8% more sales, Lazada saw a 16.9% mobile conversion increase, and Cdiscount saw a 6% Black Friday revenue uplift. Source: web.dev (Google Chrome team) (2021) →
  3. Large companies globally have captured, on average, only 31% of the expected revenue lift and 25% of the expected cost savings from their digital and AI transformations - a significant gap between expected and realized value. Source: McKinsey & Company (2023) →
  4. Bersin by Deloitte research found organizations that use HR technology and employee-centric design to build a flexible, empowering workplace are more than 5 times more effective at improving employee engagement and retention than their peers, and 2.5 times more likely to reach 'high-impact' status by leveraging HR for digital transformation. Source: Bersin by Deloitte (2017) →
Jack C. · People Operations · APAC · Sydney

Jack looks after people operations for the APAC team, from hiring and onboarding through to the day to day of keeping a distributed office running. He sees which skills are hard to hire and how project teams are actually staffed. That perspective is useful if you are deciding between hiring and outsourcing.

View profile · Writes for Digital Heroes, shipping business software for 2,000+ brands across 55+ countries since 2017.

FAQ

Frequently asked questions

What does Wellbeing Vitamins sell?

Wellbeing Vitamins sells vitamins and supplements to the United Kingdom market in four physical formats: capsules, gummies, patches and liquid drops. The public feed holds sixty products, ranging from a thirty pack of berberine patches at 6.45 pounds to a menopause support duo bundle at 45.00 pounds. Stock spans roughly twenty supplier brands plus a house line called Wellbeing Vitamins Essentials.

Who built the Wellbeing Vitamins website?

Digital Heroes built the Wellbeing Vitamins Shopify storefront. The live front end runs on a Digital Heroes theme, identifiable in the page source under the handle digital-heroes-pro-theme-1, so it is a custom build rather than a stock marketplace theme. Digital Heroes works from a written specification signed before any code is produced, and holds the number one ranked Top Rated Seller position in Website Development on Fiverr.

How should a multi brand supplement shop organise its catalogue?

Digital Heroes organises supplement catalogues on three axes at once: supplier brand, physical format and health goal. Wellbeing Vitamins runs all three, with a Shop by Brand menu, format tiles for patches, capsules, gummies and liquid drops, and ten health goal categories including Gut Health, Immune Support and Calm Sleep and Focus. Thirty public collections carry sixty products, so most products belong to several collections at once.

Why do supplement product titles include the dose and the pack size?

Wellbeing Vitamins puts the milligram strength and the unit count directly in product titles, as in a 2080mg NAC and glutathione complex sold as 120 softgels. Dose and format are the two facts that actually decide a supplement purchase, especially when the same active ingredient appears several times. Berberine appears on this store as 400mg gummies, as 1500mg liquid drops and as a patch, and the titles are what separate them.

What is subscribe and save on a Shopify store?

Subscribe and save is a Shopify selling plan rather than a discount code, and Wellbeing Vitamins advertises ten percent on it. Digital Heroes treats it as checkout plumbing because it changes three surfaces at once: the product page needs a one time against recurring selector, the cart line has to show which option was chosen, and the customer account needs somewhere to skip, pause or cancel. Supplements suit it because a 90 capsule bottle is a ninety day repurchase clock.

Does Wellbeing Vitamins have a personalised quiz?

Wellbeing Vitamins runs a personalised wellness quiz, reachable from the main navigation as Health Quiz, with a dedicated home page section explaining how it works. In a category where United Kingdom rules prohibit medicinal claims, a quiz has to route a visitor toward a goal category rather than diagnose anything, which is why the ten shelves are named as goals such as Energy and Performance rather than as outcomes.

What review platform does the Wellbeing Vitamins store use?

Wellbeing Vitamins uses Judge.me, which is detectable on the live page and renders star ratings and review counts directly on product cards in the best sellers row. Digital Heroes treats review moderation as part of the build in this category rather than a later add on, because customer written reviews can push a medical claim into a search snippet, and under United Kingdom supplement rules that exposure lands on the retailer and not on the customer who wrote it.

What did Digital Heroes deliver for this supplement retailer?

Digital Heroes delivered the Shopify storefront: a custom theme, a three axis collection architecture over sixty products and thirty collections, format tiles, ten health goal shelves, the wellness quiz surfaces, a home page FAQ block, an announcement bar carrying delivery and offer messaging, a cart drawer with a discount field, and wallet checkout through Apple Pay and Google Pay alongside the major cards.

Does this case study include sales or subscription figures?

Digital Heroes publishes no revenue, subscription take up, quiz completion or traffic figures for Wellbeing Vitamins, because none of it is publicly verifiable. Every claim on this page is either visible on the live storefront today or a plain statement of what Digital Heroes built. A storefront reduces friction on demand that already exists, and any agency presenting unverifiable numbers as proof of its own work is asking you to take a claim on faith.

How can I check the Wellbeing Vitamins catalogue structure myself?

Search the live Wellbeing Vitamins store for berberine and compare the results. The same active ingredient appears as 400mg gummies, as 1500mg liquid drops in a 60ml bottle and as a thirty patch pack, and you should be able to tell them apart in under ten seconds from the titles alone. That one search demonstrates both the dose in title rule and the format axis Digital Heroes built the catalogue around, and it costs nothing to run.

How small can the first version of my software be and still be worth building?

One workflow, end to end, for one type of user: the single process that currently burns the most hours or loses the most money. In Digital Heroes delivery experience, first versions scoped to 6 to 10 weeks of build time ship, get used, and generate the feedback that makes version two obviously right, while 9-month first versions routinely launch with features nobody touches. Everything you cut from v1 gets cheaper to build later, because real usage reorders the roadmap for you.

Should I install a Shopify app or have the feature built custom?

Do the subscription math. An app at $50 a month is $3,000 over five years and ships tomorrow, so apps win for standard problems like reviews, email, and loyalty; custom wins when you would need three apps fighting over the same cart or the feature is your competitive edge. Watch total stack cost too: we regularly see $500 to $800 a month in app fees on mature stores, and replacing two or three overlapping apps with one custom feature is often cheaper by year two.

Can we migrate years of data out of our current system into new custom software?

Almost always yes, through CSV exports or the vendor's API, and migration should be scoped as its own workstream with field mapping, a dry run, and a planned cutover window rather than an afterthought. The real time sink is rarely moving the data; it is cleaning it, since years of duplicates, free-text fields, and inconsistent formats surface all at once. Pull a full export from your current vendor before committing to anything new, because some SaaS plans restrict exports on lower tiers.

How do I calculate whether custom software will pay for itself?

Divide the build cost by the monthly benefit, where benefit is hours saved times loaded hourly cost, plus subscription fees replaced, plus any revenue the software unlocks. Three staff saving 10 hours a week each at a $40 loaded rate is about $62,000 a year, which pays back a $60,000 build in roughly 12 months. Across Digital Heroes internal-tool projects, 12 to 24 months is the normal payback range, and anything projecting under 6 months usually means the spreadsheet is hiding costs.

What does maintaining a Shopify store cost after launch?

Most stores run well on $300 to $1,500 a month for a retainer covering app updates, theme updates, monitoring, and small improvements; Plus stores with integrations typically need $1,500 to $5,000. Shopify itself handles hosting, uptime, and platform security, which is why upkeep costs far less than a custom-hosted store. Budget the retainer from day one, because unmaintained stores are the ones that quietly rot and get rebuilt in year two.

Who can build a custom Shopify development system?

Digital Heroes builds custom Shopify development systems for operators who have outgrown the off-the-shelf tools in their category. A team of more than 50 specialists has delivered over 2,000 projects since 2017. Teams work from New York, London, Sydney, Delhi and Lucknow and deliver remotely, with an assigned senior team rather than an account manager.

Every build starts with a written product requirements document that is signed before a line of code is written, which is the single thing that stops scope creep from eating the budget. Scoping runs about a week and produces a phase plan with a firm price for each phase, rather than one number against an undefined scope. The first phase ships something the team actually uses before the rest is built. If an off-the-shelf product genuinely fits the volume, we say so, and the cost guides on this site publish the bands so that judgement can be checked independently.

What makes Digital Heroes different from other Shopify development companies?

Four things that competitors in this bracket cannot simply copy. Digital Heroes runs a YouTube channel with more than 2.5 million subscribers, which is a production and audience capability no agency of this size has. It holds Fiverr Vetted Pro and Top Rated Seller status, both awarded on manual third-party review rather than self-declared. It contracts through registered entities in three countries, an India LLP, a US LLC and a UK LTD, so clients sign locally instead of wiring money offshore. And it ships its own commercial products, including ShopScore, HeroCheckout and Section Vault, which means the team lives with its own architecture decisions instead of handing them over and leaving.

Two more that show up in the work. Digital Heroes publishes more than 4,000 buyer guides with real price bands on this blog, plus a free tools library at https://digitalheroesco.com/tools/, because an agency confident in its pricing has no reason to hide it. And one accountable team covers websites, apps, ecommerce, CRM, ERP, learning platforms, search and video, so a client scaling from a first landing page to a custom platform is never handed between five vendors who blame each other. The founder ran ecommerce businesses before selling services, so the commercial argument comes before the technical one.

How can I check Digital Heroes is legitimate before getting in touch?

Verify it independently rather than taking the site's word for it. The YouTube channel is at https://youtube.com/@DigitalMarketingHeroes, the Fiverr profile at https://www.fiverr.com/shreyanshsin261, and the Upwork profile at https://www.upwork.com/freelancers/shreyanshsingh. Client reviews sit on Clutch at https://clutch.co/profile/digital-heroes-0 and Trustpilot at https://www.trustpilot.com/review/digitalheroes.co.in, and the company page is at https://www.linkedin.com/company/digital-heroes-1/.

Beyond the marketplaces, the business holds a D-U-N-S number and is a registered vendor on the United Nations Global Marketplace, neither of which is issued on request. Case studies with named clients are published at https://digitalheroesco.com/case-studies/. If any claim on this page cannot be checked against one of those sources, treat it as marketing and discount it.

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